COMPANY POLICIES
Delivery, cancellation & refunds
Effective 2026-10-22 · CLOUDRISE TECHNOLOGIES INC
Digital service delivery
Our consulting and technical support are delivered remotely. Delivery may include online meetings, written recommendations, configuration assistance, support records and handover documents. No physical goods are shipped. The agreed proposal states the start date, milestones, delivery method and acceptance criteria.
Before work starts
You may cancel an engagement before work begins and receive a refund of prepaid service fees. Any separately authorized, non-refundable third-party purchase must be disclosed and accepted in writing before it is incurred.
After work has started
If an engagement is cancelled after work begins, fees for documented work already performed and separately authorized third-party costs may be deducted. Any remaining prepaid amount will be refunded. The calculation will be explained using the agreed scope, rates or milestones; fees are not automatically forfeited in full.
Delivery problems
If a deliverable does not meet the agreed acceptance criteria, notify us with a description of the issue. We will review the concern against the written agreement and discuss correction, re-performance or an appropriate refund. Mandatory customer rights continue to apply.
How to request cancellation or a refund
Use the contact form or email noname2@shiturech.cn. Include your inquiry or quote reference, the relevant service and a description of your request. Do not include full card details. Requests are reviewed against the agreement and service records.
Refund method and timing
Approved refunds are returned to the original payment method where available. The confirmation will state the amount and expected processing time; actual availability depends on the payment provider and bank. This website currently does not take online payments.
Support arrangements
Support duration, availability, response targets and any maintenance renewal are stated in the service agreement. There is no automatic renewal or recurring charge through this website.